Privacy policy

Hiboo attaches great importance to the protection of your personal data. In this privacy policy we explain clearly which data we process, for what purpose, on what legal basis and how long we keep it. We process personal data in accordance with the General Data Protection Regulation (GDPR). By "Hiboo", "we" or "us" we mean Help, ik ben online ondernemer B.V.

1. Data controller

The data controller for your personal data is:

• Help, ik ben online ondernemer B.V.
• Eikendreef 23, 2982CH Ridderkerk
• KVK: 99055198
• IBAN: NL69REVO0071978585
• Email: administratie@hiboo.nl

2. Which personal data we process

Depending on how you use our services, we may process the following data:

• Name and form of address;
• Email address;
• Phone number;
• Data you fill in yourself via contact forms, the earning-model quiz or a request for a kickstart call;
• Company and invoicing data if you purchase a service;
• Technical data such as IP address, browser type and user agent, and device data;
• Usage data such as pages visited, click behaviour and the way you use our website and the platform.

We do not collect more data than is necessary for the purposes described below and we do not ask for special categories of personal data.

3. Purposes and legal grounds

We process your personal data exclusively for clearly defined purposes, each time on the basis of a valid legal ground under the GDPR:

• Performance of the agreement: to give you access to our training, the platform, the community and associated support, and to handle payments and invoicing. Legal ground: necessary for the performance of the agreement.
• Contact and customer service: to respond to your questions, intake requests and kickstart calls. Legal ground: performance of the agreement or legitimate interest.
• Improvement of our website and services: to analyse and improve our website, content and the platform. Legal ground: legitimate interest.
• Marketing and newsletters: to send you relevant information, offers and updates. Legal ground: your consent, which you can withdraw at any time.
• Legal obligations: to comply with our tax and administrative retention obligations. Legal ground: legal obligation.

4. Retention periods

We do not keep personal data longer than necessary for the purposes for which it was collected, or for as long as legally required:

• Data related to an agreement is kept for the duration of the agreement and afterwards for as long as is reasonably necessary.
• Administrative and tax data, such as invoices, is kept in accordance with the statutory retention obligation of seven years.
• Data we process on the basis of your consent, such as for the newsletter, is kept until you withdraw your consent or unsubscribe.
• Data from contact requests that do not lead to an agreement is kept no longer than necessary to handle your question.

5. Sharing with processors and third parties

We never sell your data to third parties. For the performance of our services we use carefully selected service providers that process data on our behalf. We conclude processing agreements with these parties. This concerns the following categories of recipients:

• Hosting and infrastructure parties for our website and platform;
• Email, newsletter and marketing software;
• Analytics tools for website statistics;
• Payment providers for handling payments;
• Tools for client communication and scheduling;
• Accounting and administration software.

In addition, we may share data when we are legally obliged to do so, or when this is necessary to protect our rights.

6. Transfer outside the European Economic Area

We strive to process data within the European Economic Area (EEA). If a service provider engaged by us processes data outside the EEA, we ensure appropriate safeguards in accordance with the GDPR, such as an adequacy decision of the European Commission or standard contractual clauses approved by the European Commission.

7. Cookies

Our website uses functional and analytical cookies, and possibly marketing cookies. We place analytical and marketing cookies only with your consent. More information can be found in our cookie policy.

8. Your rights

Under the GDPR you have a number of rights regarding your personal data:

• Right of access: you may request which data we process about you.
• Right to rectification: you may have incorrect data corrected.
• Right to erasure: you may request that your data be deleted.
• Right to restriction: you may have the processing of your data restricted.
• Right to object: you may object to processing based on legitimate interest.
• Right to data portability: you may receive your data in a common format or have it transferred.
• Right to withdraw consent: if you have given consent, you may withdraw it at any time.

Do you want to exercise one of these rights? Then send a request to administratie@hiboo.nl. We respond within the legal term. To verify your identity, we may ask for additional information.

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Think of secure connections, access restrictions and agreements with our processors. Should there unexpectedly be a data breach, we act in accordance with our legal obligations.

10. Filing a complaint

If you disagree with the way we handle your personal data, we ask you to let us know first via administratie@hiboo.nl. You always also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch privacy supervisory authority.

11. Contact

Do you have questions about this privacy policy or about the processing of your personal data? Then contact us via administratie@hiboo.nl. We may adjust this privacy policy from time to time. The most current version can always be found on this page.