Terms and conditions

Help, ik ben online ondernemer B.V. (hereinafter Hiboo). These terms and conditions apply to all services of Hiboo.

Article 1 - Company details

These terms and conditions apply to all services of:

Help, ik ben online ondernemer B.V., Eikendreef 23, 2982CH Ridderkerk, KVK: 99055198, IBAN: NL69REVO0071978585, Email: administratie@hiboo.nl. In these terms, "HIBOO", "we", "us" or "the company" means: Help, ik ben online ondernemer B.V.

Article 2 - Definitions

• Client: Any natural person or legal entity that enters into an agreement with HIBOO or uses its products and services.
• Agreement: Every arrangement between HIBOO and the client regarding the delivery of digital products or services.
• Services: All digital programmes, online training, coaching, community access, software, advice and related services offered by HIBOO.
• Digital products: All content that is delivered digitally, including videos, e-books, templates, training and platform access.
• Community: The online (private) learning environment, including group chats, community channels and interactive components.

Article 3 - Applicability

These terms and conditions apply to every offer from HIBOO and to every agreement concluded between HIBOO and the client. Deviations from these terms are only valid if they have been explicitly confirmed in writing by HIBOO. If any provision of these terms is declared invalid, the remaining provisions remain in full force.

Article 4 - Minors

The services of HIBOO are intended exclusively for persons who are at least 18 years old. If the client is younger than 18, participation is only permitted with the written consent of both parents or a legal representative. HIBOO reserves the right to request and verify this consent. If the client cannot provide this consent, access may be terminated with immediate effect without any right to a refund.

Article 5 - Formation of the agreement

The agreement is concluded as soon as the client completes a payment via one of the offered payment methods. Intake calls via Zoom, telephone, Instagram DM or WhatsApp Business are without obligation and serve solely for introduction and information purposes. No rights can be derived from statements made during intake calls.

Article 6 - Payment, instalments and collection

Payment must be made in advance, unless agreed otherwise in writing. If payment in instalments is permitted, the client commits to full and timely payment of all instalments. If payment is not made, the client is in default by operation of law without any further notice of default. In that case:

• statutory interest is due;
• extrajudicial collection costs are charged;
• HIBOO may hand over the claim to an external collection partner;
• outstanding amounts may be claimed immediately.

Article 7 - Delivery and access

All services are delivered digitally. Delivery is completed at the moment the client gains access to the platform, programme or digital product. Not using or only partially using the product is no ground for suspension, dissolution or refund.

Article 8 - Prices, promotions and discounts

All prices are exclusive of VAT, unless stated otherwise. HIBOO reserves the right to change prices and offers at any time. Discounts and promotions apply only within the promotional period and give no right to future benefits.

Article 9 - No refunds (ZERO REFUND POLICY)

HIBOO applies a strict no-refund policy. Given the immediate digital delivery, a refund is not possible under any circumstances. The client expressly acknowledges this upon purchase.

Article 10 - Right of withdrawal

In accordance with Article 6:230p of the Dutch Civil Code, the right of withdrawal lapses as soon as digital delivery begins immediately. By purchasing, the client agrees to this and waives the right of dissolution.

Article 11 - Liability

HIBOO is not liable for damage in any form whatsoever arising from the use of its services. HIBOO guarantees no revenue, success or result. Participation is entirely at the client's own risk. The client indemnifies HIBOO against all third-party claims.

Article 12 - Intellectual property

All delivered content is the intellectual property of HIBOO. It is prohibited to copy, resell or publish material without written consent. Violation leads to immediate termination of access.

Article 13 - Community conduct and sanctions

Communication within the community must take place respectfully. It is not permitted to:

• Make negative statements;
• Stir up polarisation;
• Publicly harm clients or HIBOO.

The community manager reserves the right to:

• Restrict chat access;
• Block reply options;
• Withdraw community rights.

Educational access may be retained.

Article 14 - Reputational harm and statements

Deliberately harming the reputation of HIBOO or other members may lead to immediate exclusion and possible legal action.

Article 15 - Privacy and GDPR

HIBOO processes personal data in accordance with the General Data Protection Regulation (GDPR). Data is used exclusively for:

• administration;
• performance of the agreement;
• communication;
• marketing purposes.

The client has the right to access, modify and delete data.

Article 16 - Cookies

HIBOO uses functional and analytical cookies. Settings can be managed via the browser. See also our cookie policy.

Article 17 - Complaints procedure

Any complaints can be submitted in writing via administratie@hiboo.nl. HIBOO answers complaints within 14 days.

Article 18 - Evidence and administration

HIBOO's administration serves as legally valid evidence.

Article 19 - Force majeure

HIBOO is not liable in the event of disruptions, force majeure, technical problems or external circumstances.

Article 20 - Applicable law and competent court

Dutch law applies to all agreements. Disputes are submitted to the competent court in Rotterdam. For questions about these terms and conditions, please contact us via administratie@hiboo.nl.